[Your Name]
[Your Address]
[City, State, ZIP]
[Your Email] | [Your Phone Number] | [LinkedIn Profile] | [Portfolio Website]

Objective

Proactive and knowledgeable technical support specialist with over [X] years of experience in troubleshooting, system maintenance, and user support. Seeking a technical support role at [Company/Organization Name] where I can utilize my strong technical skills, problem-solving abilities, and dedication to customer satisfaction. My recent projects with OCG (Online CV Genius) have enhanced my technical proficiency and ability to resolve user issues efficiently.

Professional Experience

Technical Support Specialist
[Company/Organization Name], [City, State]
[Month, Year] – Present

• Provided technical support to end-users, resolving issues related to hardware, software, and network connectivity.
• Achieved a [specific percentage, e.g., 98%] first-call resolution rate by effectively diagnosing and troubleshooting technical problems.
• Conducted system maintenance and updates, ensuring optimal performance and security of company IT infrastructure.

IT Support Technician
[Company/Organization Name], [City, State]
[Month, Year] – [Month, Year]

• Assisted users with technical issues via phone, email, and remote desktop, delivering high-quality support services.
• Managed and maintained user accounts, permissions, and access controls in accordance with company policies.
• Developed and updated technical documentation and user guides, facilitating better understanding and self-service for users.

Projects

OCG Platform Technical Support
[Month, Year] – Present

• Provided technical support for the OCG (Online CV Genius) platform, resolving user issues and improving platform reliability.
• Implemented new support tools and processes, resulting in a [specific measurable improvement, e.g., 25% reduction in ticket resolution time].

System Upgrade and Migration
[Company/Organization Name], [Month, Year] – [Month, Year]

• Led the upgrade and migration of company systems to new hardware and software platforms, minimizing downtime and ensuring data integrity.
• Coordinated with cross-functional teams to ensure a smooth transition and user training on new systems.

Education

[Your Degree]
[Your University], [City, State]
[Month, Year] – [Month, Year]

Relevant Coursework: [Course 1], [Course 2], [Course 3]
GPA: [Your GPA] (if applicable)
Honors: [Scholarships, Dean’s List, etc.]

Skills

• Technical Support: Troubleshooting, System maintenance, Network connectivity
• Software Proficiency: Microsoft Office Suite, [Other relevant software/tools]
• Technical Proficiency: Operating systems (Windows, macOS, Linux), Networking protocols, Hardware diagnostics
• Problem-Solving: Analytical thinking, Critical thinking, Attention to detail
• Customer Service: Verbal and written communication, Active listening, Patience

Certifications

CompTIA A+ Certification – [Issuing Organization], [Month, Year]
Microsoft Certified Solutions Associate (MCSA) – [Issuing Organization], [Month, Year]
Certified Information Systems Security Professional (CISSP) – [Issuing Organization], [Month, Year]

References

Available upon request.